Getting started

Do I need an internet connection?

No, after the first load. The app saves to your phone and works fully offline.

Where do I begin?

Type the event name and your name at the top, then move to the Staff tab. The date pre-fills automatically.

Can I leave the app and come back later?

Yes. Everything you do is saved as you go. Close the tab, the browser, restart the phone, your data is still there next time you open the link.

What about multi-day events?

The app holds your data for 3 days. After that it wipes itself the next time you open it. Every night (or end of each shift), you should save the data to send to your supervisor. Or, if you want to have a much more full-featured experience, reach out via standbyevent.com, we're happy to help out.

During the event: staff

Someone showed up but isn't on the schedule.

On the Staff tab, type their name in "Add staff member" and tap Add. They'll show up as a normal staff member you can clock in.

Someone's on the schedule but didn't show up.

Don't clock them in. They'll show as "Out" in the final report, which is the truthful state. If a no-show needs documentation, log an incident with their name.

A staff member needs to move to a different position mid-event.

Go to the Schedule tab. Find the position they should now hold, tap "Move," pick the staff member. The schedule will show them as "moved" with a note that says who was originally scheduled there.

How do I track radios?

On the Staff tab, find the agent and tap "+ Radio." Type the radio number and Save. When they hand it back, tap "Mark returned." This shows up in the summary so nothing walks off.

Same for gear?

Same flow with "+ Equipment." Type any item (vest, flashlight, earpiece). Mark returned when you get it back.

I forgot to clock someone out yesterday.

Tap the pencil icon next to their name, set the clock-out time manually, and Save.

Someone's been on break for an hour, was that recorded?

Yes, the break started when you tapped "Break." The clock keeps running until you tap "Back" or you clock them out. If they actually came back 20 minutes ago and you forgot, tap the pencil and fix the times.

During the event: incidents

When should I mark an incident as needing a full report?

The Incidents tab lists the rules at the top. The short version: anything involving injury, force, arrest, eviction, or likely insurance/legal exposure. When in doubt, mark it.

Someone asked where the bathroom is, do I log it?

No. The incidents log is for things out of the ordinary: aggressive persons, injuries, issues with the client, conflicts between staff. Ordinary questions don't need logging.

I'm logging an incident in a hurry, what's the minimum?

Date, time, and a quick description. The location helps but isn't required for a quick log. Tap "Log incident" and you're done.

The incident might need a full report but I don't have time right now.

Check the "Full incident report needed" box, write your quick description, tap "Log & fill report later." It saves as a placeholder with a red "Report required" tag. Come back when you have a minute and tap "Fill out report" to complete the wizard.

I marked something major by mistake.

Tap the pencil icon on the incident card, uncheck "Full report needed," tap Save. The major tag disappears.

Can I edit an incident I already logged?

Yes. Pencil icon on the incident card. Edit any field including the date and time. Save when done.

I need to add another person to an incident report.

If you haven't saved the wizard yet (you're still on step 6 or earlier), use the "Save person" button on the persons-involved step. If you already saved the incident, tap "Edit report" and navigate back to step 6 to add more.

How many people can I list as involved?

10. If you have more than 10, list the most important ones (filer, victim, primary witnesses, law enforcement) and add the rest in the "Full details" text box on step 5.

During the event: schedule

The Schedule tab is empty even though I added staff.

The schedule timeline populates from the positions you add. Use the "Add position" button on the Schedule tab to create slots manually.

Why are some positions red?

Red means "OPEN": a position with no agent assigned. Either it was imported as an open shift, or an agent who was originally scheduled there got moved elsewhere. Tap "Fill" to assign someone.

What does "moved" mean on a position?

The agent currently holding the position is not the one originally scheduled there. The original scheduled name is shown in light grey below. Useful for tracking reassignments during the event.

Wrapping up: the report

I'm done, how do I send the report?

Summary tab. Tap "Copy to clipboard," then paste into an email to your supervisor. That's the official record. You can also share via the iOS/Android share sheet with "Share via phone..." or send a copy to yourself for reference.

I'm done sending the report, what now?

Bottom of the Summary tab: "Start new event." This wipes everything and gives you a clean slate for next time. Only tap this after you've sent your report somewhere safe.

Can I see the report before sending?

Yes. The big text box on the Summary tab is the full report. Scroll it. Everything that will be sent is right there.

Things going wrong

The time on a new incident shows yesterday's time.

Switching to the Incidents tab refreshes the time and date automatically. If it's still wrong, tap the time or date field to set it manually.

I closed the tab by accident.

Reopen the link. Everything's still there as long as you're within 3 days and on the same phone/browser.

My data is gone.

Three possibilities. One: it's been more than 3 days since you last opened the app, and it auto-cleared. Two: you tapped "Start new event" and confirmed. Three: someone cleared the browser's site data. In all three cases the data is unrecoverable from this app. The only backup is whatever you've already sent or copied out.

Best practice for safety.

At the end of your shift, email the final report to your supervisor. That's the official record and the safety net if anything goes wrong with the phone.

On long shifts, every few hours go to Summary, copy the report, and paste it into a Google Doc as a mid-shift backup. If the phone breaks, the battery dies, or the browser data gets wiped, you still have the doc.

Something looks broken, who do I tell?

Let your supervisor know, with a screenshot if you can. Include what tab you were on and what you tapped right before the problem.